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InformationWeek: Elevating Automation: The Era of Intelligent Automation
Bolstered by cognitive services, intelligent automation empowers organizations to thoroughly analyze processes and capture valuable knowledge that might otherwise be lost. This enhanced knowledge management accelerates onboarding, training, and overall employee productivity, ultimately providing a competitive edge in the market.
In this article from InformationWeek, CTG's Rick Cruz explains that embracing intelligent automation doesn’t just enhance efficiency and customer satisfaction–it also positions your business to excel and innovate in an ever-changing market.
AUTHOR
Rick Cruz
Managing Director, Application Solutions, Americas
Rick has executive responsibility for the ongoing development of CTG’s Application Solutions offerings and teams to deliver innovative, global services that help clients strategically address their business challenges. Rick is an accomplished IT leader and TOGAF Certified Enterprise Architect with 30+ years of IT experience, specializing in enterprise digital transformation strategy and execution, platform/solution architecture, information management, app development, quality assurance, and data/systems integration.
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