Amazon Connect
CATEGORIES
Healthcare
IT Service Desk
January 31, 2025
Amazon Lex: A Lifeline for Healthcare Orgs in the Post-Nuance Era
The Nuance IVR Sunset Reality Microsoft's August 2024 announcement stated that healthcare organizations have until June 2026 to migrate away from Nuance IVR...
Joseph Esdale
IT Service Desk
Amazon Connect
December 13, 2023
Power of Collaboration: Enhancing Amazon Connect Customer Experience
More and more companies today are transforming their customer service and support solutions with cloud-based Amazon Connect. It’s not hard to see why: Amazon...
Joseph Esdale
IT Service Desk
Amazon Connect
April 27, 2023
Using Amazon Connect to Streamline Your Contact Center Operations
Is your current contact center setup falling short of your expectations? Does your business need to amp up its end-user experience by providing high-quality...
Joseph Esdale