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CTG Why CTG
Why CTG

We collaborate with clients to enhance digital agility, solving today's problems while preparing for future shifts.

Learn more

About Us

Delve into the values, mission, and vision that drive our company.

Partners

Explore our tech and industry partners, who amplify the value we provide.

CTG, a Cegeka Company

Learn more about our parent company, Cegeka, a global IT provider.

Corporate Responsibility

Read more about our commitment to being a good corporate citizen.

Culture

Discover the workplace culture we've built that makes CTG a great place to work.

Careers

Check out our employee benefits and start your career journey with CTG.

Learn More

Our Locations

Leadership Team

Company News

Events

Solutions

Applications

Empowering businesses with modern, scalable, efficient apps.

Cloud

Supporting all phases of your cloud journey.

Business Solutions

Offering Cegeka's MS Dynamics 365 solutions for pharma and life sciences.

Data

Enabling data-driven decision making and increased efficiency.

Service Desk

Providing 24x7 support with an exceptional end-user experience.

Talent

Rapidly delivering IT and business talent to accelerate digital initiatives.

Automation and AI

Leveraging tech to increase efficiency, lower costs, and empower employees.

Infrastructure

Laying the groundwork for a successful digital organization.

Advisory Services

Combining industry and tech expertise to align technology with business needs.

Testing

Ensuring the quality and reliability of enterprise software.

Cybersecurity

Enhancing the cyber resilience of your organization.

Industries
Industries

Our digital solutions are customized for the unique challenges, requirements, and regulations each industry we serve faces.

Explore industries

Healthcare

Addressing IT and operations challenges to enable organizations to better serve patients and members.

Pharma and Life Sciences

Offering Cegeka’s Microsoft Dynamics 365 and Power Platform solutions to navigate industry and regulatory challenges.

Energy

Empowering energy organizations to thrive with data-driven insight and process innovation.

Government

Modernizing operations to improve citizen engagement and service delivery for all levels of government.

Manufacturing

Enabling seamless, efficient operations and increased speed to market with enterprise apps.

Finance and Insurance

Meeting the industry's need for enhanced efficiency, automation, compliance, and customer experiences.

Insights
Insights

We're thrilled to share our insights and expertise with you. Learn about industry trends, how to navigate common challenges, client success stories, and more.

Case Studies

Learn how we collaborate with clients to ensure their success.

Videos

Explore videos about CTG’s solutions, client testimonials, and more.

Blogs

Read blogs about tech, innovation, business, employees, and more.

News

View company news and insights from our experts in top publications.

Resources

View e-books, white papers, guides, infographics, and more.

Webinars

Learn from our experts, based on real-world experience across industries.

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Client Success Story

CTG Drives Quality Assurance for Global Pharmaceutical Leader's Clinical Trials

Key Challenges

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Required a third party to validate clinical trials management system to ensure quality assurance and regulatory compliance

Business Benefits

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30+ year partnership in clinical trials testing

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Zero audit findings related to testing

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Supporting complex studies with up to 180 test cases per study

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Scalability to support continuous growth of global operations

The client is one of the world's leading pharmaceutical manufacturers, with a century-long legacy of developing innovative treatments. Founded in the U.S., they have grown into a global pharmaceutical powerhouse with a company culture focused on research excellence and quality in drug development. 

The Challenge and Opportunity

Like many pharmaceutical companies, the client faced increasing complexity in their clinical trials management while needing to maintain strict regulatory compliance. While internal teams could handle study setup, they needed an independent third party to validate their clinical trials management system to ensure unbiased quality assurance and regulatory compliance. They needed a partner who could:

  • Ensure accurate study setup validation before first patient visits
  • Maintain perfect audit compliance while handling increasing study complexity
  • Scale testing capacity to match growing global operations
  • Provide consistent, reliable support across multiple study types 

The Solution and Results

Since 1991, CTG has partnered with the client to provide comprehensive testing and validation services for their clinical trials management framework. Operating through a structured four-gate process, CTG validates studies and ensures each trial is correctly configured before patient enrollment begins.

Key components include:

  • Requirements Review and Approval: Comprehensive validation of study requirements  
  • Build and Test Planning: System configuration, build review, and test case development  
  • Testing Execution: Systematic testing to verify proper system functionality  
  • Production Migration: Final verification of accurate study deployment to production

The team has evolved from using manual IVR (Interactive Voice Response) systems to modern web-based solutions. Notably, the testing process has never received an audit finding. CTG's scalable expertise is demonstrated by their growing team of experienced testers, including:

  • Core team members with 20+ years of experience
  • Global support capability with team members in the U.S. and India
  • Continuous recruitment to match client's expanding needs
  • Proven track record of staff retention and knowledge preservation

To maintain quality while improving efficiency, CTG implements:

  • Microsoft SharePoint for study forecasting and tracking
  • Teams and Planner for coordinated task management
  • Excel-based tools for requirements comparisons
  • Continuous process improvement methodologies

Through three decades of partnership, CTG has evolved alongside the client's growing clinical trials program, consistently delivering quality testing services while adapting to increasing study complexity. As the client continues to expand their global operations and grow study volumes, CTG remains a trusted partner in ensuring the quality and compliance of their clinical trials management system.  

Care to share?