Industries: Energy
Application Support Solutions
Application management and service desk services to maintain, manage, and support critical applications
5G, Artificial Intelligence and hybrid cloud: all breakthrough technologies in and by themselves. But their real potential?
Cegeka & Society
We develop innovative solutions with a positive impact on the environment, people, and society.
Why Cegeka
As a family-owned IT solutions provider, we work In close cooperation with our customers.
About Us
Our strong values form the cornerstone of our identity and are at the baseline of our success.
Annual Report
Dive into the details of our growth. Read the full report and learn more about our continued success.
More Cegeka
Our Management
Corporate News
Contact & Locations
Hybrid Cloud
Explore the added value of cloud adoption for your business
Data & AI
Discover our different data solutions to help you become a data-driven company.
Regulatory Compliance
Ensure GDPR & GxP compliance with our comprehensive solutions.
Cyber Security & Networking
With cyber resilience, your organisation becomes a bit more secure with each day.
Digital Workplace
Hybrid workplaces that increases productivity and reduces costs.
Quality Engineering
Ensuring seamless software, one Test at a time.
Applications
Building the applications to embed growth, innovation and agility
Business Solutions
Transform your business with Microsoft Dynamics ERP and CRM, integrated with Microsoft’s Power Platform.
5G & Mobile Private Networks
Expertise and development experience to bring all the advantages of 5G.
Products & Platforms
Software solutions that optimize business processes and drive success.
IT Team Extension
The best IT professionals to support your projects
Outsourcing & Managed Services
Outsourcing your IT helps you to focus on your strategy.
Consultancy
The right skills and attitude to support the IT projects at your office
Projects
Integrating the right digital solutions for your IT project
Our industry-tailored services are designed to address specific challenges and opportunities across different industries
Agri & Food
Cegeka has a deep understanding of the agri and food ecosystem and the opportunities it creates.
Healthcare
By creating leading digital solutions and connecting individuals, processes and systems.
Energy & Utilities
The arrival of smart electricity grids will allow companies to take care of their own energy management
Finance & Insurance
Take major steps towards cloud computing to increase effectiveness through the use of AI and big data.
Manufacturing
Production chains are becoming intelligent networks with real-time track-and-trace systems.
Mobility
Offer citizens, businesses and visitors a better experience by integrating the best digital solutions for mobility.
We believe in sharing our insights and expertise with you. Explore our resources and learn more about our products, services and industry trends.
Case Studies
Step into the world of our delighted customers and see how we helped them achieve their goals.
Corporate News
Stay in the loop with our company news, announcements, awards and events.
Blogs
Read our latest articles on topics ranging from technology, innovation, business and beyond.
Webinars
Be part of the action with our live or on-demand webinars, where our experts share invaluable knowledge.
E-books & Whitepapers
Download our guides and reports on various aspects of technology and business.
Events
Find out where we are going to be next, and register for our upcoming events.
Academy
Enhance your skills with our expert-led training courses, tutorials, and certifications at our Academy.
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United Kingdom (English)
5G, Artificial Intelligence and hybrid cloud: all breakthrough technologies in and by themselves. But their real potential?
Cegeka & Society
We develop innovative solutions with a positive impact on the environment, people, and society.
Why Cegeka
As a family-owned IT solutions provider, we work In close cooperation with our customers.
About Us
Our strong values form the cornerstone of our identity and are at the baseline of our success.
Annual Report
Dive into the details of our growth. Read the full report and learn more about our continued success.
More Cegeka
Our Management
Corporate News
Contact & Locations
Hybrid Cloud
Explore the added value of cloud adoption for your business
Data & AI
Discover our different data solutions to help you become a data-driven company.
Regulatory Compliance
Ensure GDPR & GxP compliance with our comprehensive solutions.
Cyber Security & Networking
With cyber resilience, your organisation becomes a bit more secure with each day.
Digital Workplace
Hybrid workplaces that increases productivity and reduces costs.
Quality Engineering
Ensuring seamless software, one Test at a time.
Applications
Building the applications to embed growth, innovation and agility
Business Solutions
Transform your business with Microsoft Dynamics ERP and CRM, integrated with Microsoft’s Power Platform.
5G & Mobile Private Networks
Expertise and development experience to bring all the advantages of 5G.
Products & Platforms
Software solutions that optimize business processes and drive success.
IT Team Extension
The best IT professionals to support your projects
Outsourcing & Managed Services
Outsourcing your IT helps you to focus on your strategy.
Consultancy
The right skills and attitude to support the IT projects at your office
Projects
Integrating the right digital solutions for your IT project
Our industry-tailored services are designed to address specific challenges and opportunities across different industries
Agri & Food
Cegeka has a deep understanding of the agri and food ecosystem and the opportunities it creates.
Healthcare
By creating leading digital solutions and connecting individuals, processes and systems.
Energy & Utilities
The arrival of smart electricity grids will allow companies to take care of their own energy management
Finance & Insurance
Take major steps towards cloud computing to increase effectiveness through the use of AI and big data.
Manufacturing
Production chains are becoming intelligent networks with real-time track-and-trace systems.
Mobility
Offer citizens, businesses and visitors a better experience by integrating the best digital solutions for mobility.
We believe in sharing our insights and expertise with you. Explore our resources and learn more about our products, services and industry trends.
Case Studies
Step into the world of our delighted customers and see how we helped them achieve their goals.
Corporate News
Stay in the loop with our company news, announcements, awards and events.
Blogs
Read our latest articles on topics ranging from technology, innovation, business and beyond.
Webinars
Be part of the action with our live or on-demand webinars, where our experts share invaluable knowledge.
E-books & Whitepapers
Download our guides and reports on various aspects of technology and business.
Events
Find out where we are going to be next, and register for our upcoming events.
Academy
Enhance your skills with our expert-led training courses, tutorials, and certifications at our Academy.
We collaborate with clients to enhance digital agility, solving today's problems while preparing for future shifts.
About Us
Delve into the values, mission, and vision that drive our company.
Partners
Explore our tech and industry partners, who amplify the value we provide.
CTG, a Cegeka Company
Learn more about our parent company, Cegeka, a global IT provider.
Corporate Responsibility
Read more about our commitment to being a good corporate citizen.
Culture
Discover the workplace culture we've built that makes CTG a great place to work.
Careers
Check out our employee benefits and start your career journey with CTG.
Learn More
Our Locations
Leadership Team
Company News
Events
Applications
Empowering businesses with modern, scalable, efficient apps.
Cloud
Supporting all phases of your cloud journey.
Business Solutions
Offering Cegeka's MS Dynamics 365 solutions for pharma and life sciences.
Data
Enabling data-driven decision making and increased efficiency.
Service Desk
Providing 24x7 support with an exceptional end-user experience.
Talent
Rapidly delivering IT and business talent to accelerate digital initiatives.
Automation and AI
Leveraging tech to increase efficiency, lower costs, and empower employees.
Infrastructure
Laying the groundwork for a successful digital organization.
Advisory Services
Combining industry and tech expertise to align technology with business needs.
Testing
Ensuring the quality and reliability of enterprise software.
Cybersecurity
Enhancing the cyber resilience of your organization.
Our digital solutions are customized for the unique challenges, requirements, and regulations each industry we serve faces.
Healthcare
Addressing IT and operations challenges to enable organizations to better serve patients and members.
Pharma and Life Sciences
Offering Cegeka’s Microsoft Dynamics 365 and Power Platform solutions to navigate industry and regulatory challenges.
Energy
Empowering energy organizations to thrive with data-driven insight and process innovation.
Government
Modernizing operations to improve citizen engagement and service delivery for all levels of government.
Manufacturing
Enabling seamless, efficient operations and increased speed to market with enterprise apps.
Finance and Insurance
Meeting the industry's need for enhanced efficiency, automation, compliance, and customer experiences.
We're thrilled to share our insights and expertise with you. Learn about industry trends, how to navigate common challenges, client success stories, and more.
Case Studies
Learn how we collaborate with clients to ensure their success.
Videos
Explore videos about CTG’s solutions, client testimonials, and more.
Blogs
Read blogs about tech, innovation, business, employees, and more.
News
View company news and insights from our experts in top publications.
Resources
View e-books, white papers, guides, infographics, and more.
Webinars
Learn from our experts, based on real-world experience across industries.
We collaborate with clients to enhance digital agility, solving today's problems while preparing for future shifts.
About Us
Delve into the values, mission, and vision that drive our company.
Partners
Explore our tech and industry partners, who amplify the value we provide.
CTG, a Cegeka Company
Learn more about our parent company, Cegeka, a global IT provider.
Corporate Responsibility
Read more about our commitment to being a good corporate citizen.
Culture
Discover the workplace culture we've built that makes CTG a great place to work.
Careers
Check out our employee benefits and start your career journey with CTG.
Learn More
Our Locations
Leadership Team
Company News
Events
Applications
Empowering businesses with modern, scalable, efficient apps.
Cloud
Supporting all phases of your cloud journey.
Business Solutions
Offering Cegeka's MS Dynamics 365 solutions for pharma and life sciences.
Data
Enabling data-driven decision making and increased efficiency.
Service Desk
Providing 24x7 support with an exceptional end-user experience.
Talent
Rapidly delivering IT and business talent to accelerate digital initiatives.
Automation and AI
Leveraging tech to increase efficiency, lower costs, and empower employees.
Infrastructure
Laying the groundwork for a successful digital organization.
Advisory Services
Combining industry and tech expertise to align technology with business needs.
Testing
Ensuring the quality and reliability of enterprise software.
Cybersecurity
Enhancing the cyber resilience of your organization.
Our digital solutions are customized for the unique challenges, requirements, and regulations each industry we serve faces.
Healthcare
Addressing IT and operations challenges to enable organizations to better serve patients and members.
Pharma and Life Sciences
Offering Cegeka’s Microsoft Dynamics 365 and Power Platform solutions to navigate industry and regulatory challenges.
Energy
Empowering energy organizations to thrive with data-driven insight and process innovation.
Government
Modernizing operations to improve citizen engagement and service delivery for all levels of government.
Manufacturing
Enabling seamless, efficient operations and increased speed to market with enterprise apps.
Finance and Insurance
Meeting the industry's need for enhanced efficiency, automation, compliance, and customer experiences.
We're thrilled to share our insights and expertise with you. Learn about industry trends, how to navigate common challenges, client success stories, and more.
Case Studies
Learn how we collaborate with clients to ensure their success.
Videos
Explore videos about CTG’s solutions, client testimonials, and more.
Blogs
Read blogs about tech, innovation, business, employees, and more.
News
View company news and insights from our experts in top publications.
Resources
View e-books, white papers, guides, infographics, and more.
Webinars
Learn from our experts, based on real-world experience across industries.
Industries: Energy
Application management and service desk services to maintain, manage, and support critical applications
Energy organizations need to focus on ensuring safe, productive, and cost-effective operations, without worrying about the disruption of critical applications and IT services. Your Application Management and Service Desk teams are essential for silent-running operations and are your “first line of defense” in supporting business continuity.
You must manage your application portfolio to ensure 24x7 availability, maintain service levels, and keep end users at maximum effectiveness. Application outages and end-user issues impact your IT team’s ability to focus valuable resources on tasks that provide strategic value and maintain the advantage your teams are in place to deliver.
CTG has supported more than 900 applications for over 200 clients, resulting in real business value, including:
Reduced costs
Improved user experience and service levels
Increased production
Improved operational efficiencies
Effective workforce management
Designed to maximize the value, efficiency, and cost effectiveness of application management, CTG’s portfolio of services can be delivered in a way that best suits the needs of your organization.
Our delivery models range from managed services to staff augmentation, providing flexibility to support you onshore, offshore, nearshore, remote, onsite, or through blended models. Our onshore remote agent model provides U.S.-based support at a lower cost than traditional dedicated and centralized call centers.
We support everything from industry-specific apps, to current cloud platforms (Microsoft, AWS/Amazon Connect, and ServiceNow), and Microsoft’s digital workplace suite, to legacy client/server applications and associated infrastructure.
We deliver a complete Report of Findings and Performance Improvement Roadmap that address operational processes and system optimization and identify improvement opportunities. Leveraging our organizational change management expertise, we help you facilitate the behavioral change needed to fulfill your roadmap.
Analysts provide improved 24x7 incident and request resolution, increasing first level resolution, decreasing call abandonment, and allowing senior analysts to focus on critical projects. Our omni-channel support uses a blended model of live agents, predictive analytics, and AI to provide greater efficiencies and a more personalized experience for the end user.
Experienced analysts provide support for some, or all, of your application portfolio. Our solutions scale to accommodate your most critical priorities, including optimization, implementations/ upgrades, and critical projects. Common tasks include resolving break/fix issues, managing production support, completing build work, performing testing, serving as an escalation point for complex issues, and more.
We guide you through a review of your entire application portfolio to determine whether each app should be reviewed, rewarded, refreshed, or removed based on business value and technical fit. Effective portfolio management helps your organization optimize costs and improve business operations.
Our solutions provide comprehensive 24x7 support for your applications. The omni-channel capabilities we leverage allow us to supplement human agents with intelligent automation, chatbots, live messaging, and process automation—driving efficiency, user satisfaction, and improved reporting. Designed to minimize disruption and maximize productivity, CTG has provided Service Desk support to clients who have recognized real business value and results, including:
Over 55 years' experience providing IT solutions and services
Over 30 years' experience in the industry and knowledge of industry apps
Trained agents with 3+ with years’ experience and the knowledge to do the job right the first time
Flexible delivery models, including onshore, offshore, and blended models, support each clients' unique needs
ITIL-certified managers with 20+ years’ experience
Connect With Us
CTG can help you avoid disruptions and keep users working at maximum effectiveness. Contact our experts today.
CTG delivers IT services and solutions that provide the digital agility our clients need to succeed.
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