MyChart Patient Portal Solutions

The number of patient portal users is skyrocketing, and it can be hard to manage the increase while keeping patients satisfied and providers engaged. COVID-19 drastically changed the way patients interact with providers, as well as their data. At some hospitals and clinics, the number of portal users has nearly doubled. Even before the pandemic hit, HHS announced a new rule that provides patients with more control of and access to their health data.

Patient portals and telehealth have quickly become critical modes of delivering information and care, and many providers are now dealing with the consequences of hastily launched solutions. IT teams are overwhelmed and struggle to support the technical needs of this growing user community.

CTG helps you make the most of the work your organization is already doing by building upon current patient portal and telehealth offerings. From build and optimization, to provider adoption, to telehealth integration and patient portal support via service desk, our end-to-end solutions help you keep up with the business and IT demands of an ever-growing community of patient portal users. 

Supporting patients' technical needs is very different from providing internal technical support, requiring special skills that not all IT teams have on staff. Today, CTG provides this white-glove patient portal support to users as a trusted partner to healthcare providers nationwide. As a single point of contact, our agents seamlessly integrate into your organization and provide exceptional customer service with adherence to aggressive SLAs and ITIL methodology.

Increased portal use and the rapid transition to telehealth is also presenting a host of new challenges to physicians. Interacting with patients virtually instead of in person requires a new set of skills that they must learn to be successful in this unique setting. CTG helps build physician confidence, reduce anxiety, and promote adoption through training and support. Our experts examine your current build and workflows and identify areas for improvement to ensure your portal is fully optimized and efficient for staff. CTG can help you achieve the following:

The patient portal is the front porch to your digital front door—CTG can help you present the best possible experience to patients while accelerating the value and ROI of your portal.