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10 Essential Tips for Successful Epic Training Management

Aug 5, 2024

Managing Epic training programs can be a daunting task, but with experience comes knowledge. Drawing from an extensive knowledge base and best practices, we've compiled a comprehensive guide to help you navigate this journey successfully. Whether you're a seasoned trainer or new to Epic, these ten essential tips will equip you with the knowledge and tools to ensure your training management is not only efficient but also impactful.

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1. Understand Your Audience 

The first thing to consider is to know who you're training. New hires, seasoned professionals, and specific department staff will all have varying levels of comfort with the tools and tailoring your approach to meet their unique circumstances will help optimize your training efforts. Customizing your content according to the audience can result in better engagement and greater retention of information. 

2. Leverage the Power of "Super Users"

Epic Super Users are members of your team that can help both staff and end users before, during, and after go-lives. They are your “home-grown” ace-in-the-hole for successful training, so it is important to identify and empower them early on. These individuals can bridge the gap between end-users and trainers, providing on-the-ground support and fostering a culture of continuous learning. 

3. Create Comprehensive Training Materials

Invest time in developing thorough and accessible training materials. From user manuals to QuickStart guides, having a variety of resources at hand can cater to different learning styles and needs. Don’t forget to update these materials regularly to reflect upgrades, workflow changes and any other system updates. 

4. Incorporate Hands-On Practice 

While theory is essential as a foundation for all employees, hands-on applications are where the real learning happens. Simulations, playground environments, and practical exercises allow trainees to apply what they’ve learned in a controlled setting, boosting their confidence and proficiency. 

5. Use a Blended Learning Approach

Mix things up with a blend of in-person and online training. This hybrid model not only accommodates different schedules but also provides flexibility for learners to engage with the material at their own pace. For example, a health system might choose to blend in-person clinical workshops with self-paced online courses that staff can take according to their schedule. This blended approach can keep the training dynamic and interesting— an ideal combination for ensuring a greater retention of material.

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6. Monitor and Adapt

Monitoring the effectiveness of your training programs through feedback, assessments, and performance metrics is critical. For example, using executive dashboards in Epic for real-time monitoring can help identify and address bottlenecks, thereby improving patient throughput and reducing door-to-bed time in emergency departments. Be ready to adapt and refine your strategies to address any gaps or evolving needs.

7. Foster an Open Learning Environment

Encourage questions and create a safe space for trainees to express their concerns. An open learning environment promotes active participation and helps identify areas where additional support might be needed.

8. Provide Ongoing Support

Learning doesn’t stop once the training session ends. Establishing channels like service desks, follow-up sessions, and peer networks are instrumental for ongoing support no matter how much training your team has undergone. A trusted partner can enable support that not only helps maintain new skills acquired but also retains user confidence in the tools when they are needed.

9. Utilize Real-World Scenarios

Incorporate real-world scenarios into your training. This contextual approach makes the learning more relevant and easier to grasp, as trainees can see how the system applies to their daily tasks and workflows, such as charting, scheduling appointments, accessing databases, and much more.

10. Celebrate Successes 

Finally, don’t forget to celebrate the wins. Acknowledging milestones and successes not only boosts morale but also reinforces the value of the training program. Celebrate both individual and team achievements to foster a positive learning culture. 

Ready to elevate your Epic training management? Start implementing these essential tips today to transform your training programs and enhance overall system efficiency. Engage your team, monitor progress, and celebrate achievements to foster a culture of continuous learning and improvement. 

For more insights and resources, visit our Epic Training and Activation page where you can learn more about our approach to activation readiness, training, support, and optimization services that enhance adoption and go-live success. We’ve provided support across many aspects of both training and activation from comprehensive program strategies to training services for several of the top health systems across the country. Streamline your training processes today by reaching out to one of our experts

Tanya Johnson 2020 PREFERRED

AUTHOR

Tanya Johnson

Managing Director, Training and Go-Live Support Solutions, Americas

With more than 25 years’ experience in the healthcare industry, Tanya Johnson has a strong track record of managing and building solution practices. She has expertise in the full EHR lifecycle, including implementation, training, activation, clinical education and training, and value-based care. Ms. Johnson also has experience in cloud, device migration and training, and software testing (automated and crowdsourced).

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