Healthcare client, NEW MEDICAL Laboratory

The healthcare client needed a desktop support team to provide around-the-clock IT assistance for staff and equipment at their new, state-of-the-art medical laboratory. The organization sought a dedicated IT partner to provide continuous service to support its launch and daily operations.

“The proactive support and transparency CTG has provided have exceeded our expectations. Their team seamlessly integrated into our operations and has consistently delivered timely resolutions, enhancing the lab’s efficiency. We’re extremely pleased with the partnership and the quality-of-service CTG brings to the table.”

-Director of IT

CHALLENGE

The healthcare client needed a desktop support team to provide around-the-clock IT assistance for staff and equipment at their new, state-of-the-art medical laboratory. They needed a partner who could maintain strict service level agreements (SLAs) while building strong relationships with lab staff and integrating seamlessly into daily operations, so they engaged CTG for support.

SOLUTION

CTG provided 24/7 onsite technical support, with a diverse team of experienced technicians conducting daily rounds to maintain 475 user devices and performing quarterly maintenance on 175 label printers. This proactive approach ensured all equipment remained fully operational, minimizing downtime and improving overall efficiency. 

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