LEADING PEDIATRIC HOSPITAL

Our client is a leading pediatric healthcare system in the Midwest—spanning multiple hospital campuses, regional health centers, and primary and specialty care locations.

“Partnering with CTG allowed our core team to focus their efforts on training staff for the new Epic Beaker system without compromising the functionality of our existing SoftLab® LIS.”

-Pediatric Health System Executive

CHALLENGE

A leading pediatric hospital faced a complex challenge during their transition from their legacy SoftLab® Laboratory Information System (LIS) to a modern Epic Beaker system—maintaining uninterrupted patient care throughout the switch. This meant keeping the old system running while simultaneously introducing the new system and training staff. This dual-system approach created a heavy workload for the IT team, so they sought CTG for help.

SOLUTION

CTG provided ongoing support for the legacy SoftLab® LIS system, allowing the hospital's IT team to focus on staff training for the new Epic Beaker system. This tailored approach utilized the right expertise for both legacy system maintenance (including a break/fix model) and new system implementation, guaranteeing compliance and a successful migration to a modern healthcare IT system.

Ready to Modernize Your Service Desk?

With CTG and Amazon Connect, you can streamline healthcare communication, empowering agents and enhancing patient experiences through AI-powered efficiency.

Let’s discuss

How CTG can help you achieve your desired business outcomes through digital transformation.

Send us a short message by completing the contact form and we’ll respond as soon as possible, or call us directly.

Ctg Cta Job Seeker 3

Looking for a job?

We’re always on the lookout for great people who share our commitment to enabling our clients’ transformations.

 

View Openings

Cookie Settings