Revolutionizing Patient Services

Practical Approaches to Maximize Revenue, Increase Patient Engagement and Satisfaction, and Advance VBC Strategy

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Patient engagement is critical to revenue achievement and competitive advantage yet remains a consistent challenge for the healthcare industry globally. Meeting patient expectations can be overwhelming with staff shortages, cost pressures, and increasing compliance requirements.

Today, healthcare providers must consider a multifaceted approach to accomplishing improved patient engagement including new methodologies and workflows, advanced technologies, and key personnel optimization to monitor, drive change, and improve patient experience. The goal? A system that is efficient, effective, that meets the needs of diverse populations - while supporting revenue growth, competitive advantage, and business scale.

Join us as healthcare technology leaders review best practices for optimizing your organization’s resources, technologies, and workflows to improve patient engagement and revenue. Participants will learn about:

New and advanced technologies that are helping to enhance the patient experience and improve retention
The importance of aligning workflows and methodologies to drive revenue
How to optimize resources and decrease stress on your system and staff
Ways to drive competitive advantage and improved revenue for your business and value-based care objectives

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Webinar Speakers

Joseph Esdale, MBA, ITIL® Master
Managing Director, Cloud and Infrastructure

Joseph Esdale has more than 20 years of experience in IT services. He has practical help desk experience at all levels and has managed help desk teams and developed and deployed ITSM ticketing systems.

Tanya Johnson
Managing Director, Activation and Training Solutions

Tanya Johnson has more than 25 years’ experience in healthcare and a strong track record of managing and building solution practices. She has expertise in the full EHR lifecycle, as well as cloud, device migration and training, and software testing.

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