The Rise of Digital Maturity:
Digital Transformation in 2023

Digital Maturity Emerges as a Critical New Key to Success

We surveyed decision makers around the globe to learn about their digital acceleration journeys and emerging priorities for elevating their organizations’ digital maturity. Key survey findings include:

85% of respondents had at least one digital transformation-related challenge that led to compromised or poor business performance
More than 50% reported revenue losses of $250K or more due to digital transformation challenges
87% say developing digital skills in non-IT workers is a leading priority in the next year to improve digital adoption and outcomes

The acceleration of digital transformation over the last three years has driven rapid adoption of new technologies intended to improve business operations, enhance customer and employee engagement, and deliver innovation and new growth.

New research from CTG, however, found that accelerating digital adoption is no guarantee for achieving these desired outcomes. In fact, the study found that accelerating digital transformation without addressing and improving the organization’s digital maturity is creating new challenges that undermine success.

For organizations accelerating their digital strategies, these findings are a clear call to action to focus not only on adopting the right digital tools and platforms, but to also improve the knowledge, skills, leadership, and communication needed to maximize the value created through digital transformation.

CTG's report addresses:

The emergence of digital maturity as the new transformation imperative
Priorities for improving digital culture within enterprises
Key technologies (digital accelerators) digital transformation leaders are prioritizing for investment
How to elevate your organization’s digital maturity to help ensure digital transformation succeeds

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