Application Management Services

Application management is the process of managing the operation, maintenance, versioning, and upgrading of applications throughout their lifecycle. It includes tasks such as performance monitoring, issue resolution, and ensuring applications meet current and future business needs.

Application management focuses on maintaining and enhancing existing applications to ensure their optimal performance and alignment with business requirements. In contrast, application development is concerned with designing and creating new applications from scratch.

The main benefits include improved application performance, enhanced user experience, reduced downtime, proactive issue resolution, and optimized IT resources allocation. These collectively help improve organizational efficiency and productivity.

CTG’s services cover full lifecycle management including maintenance, support, performance monitoring, troubleshooting, upgrades, and optimization of cloud applications. Services are customized to meet the specific needs of each organization.

CTG utilizes continuous monitoring tools to track performance metrics and proactively identify issues. Expert analysts address these issues promptly to prevent any impact on business operations, ensuring high availability and performance.

CTG offers 24x7x365 support through Tier 2 and Tier 3 solutions, including break/fix, troubleshooting, and service requests. Support solutions are scalable and tailored to accommodate any size of system project.

Application optimization ensures that your applications are not only stable but also tuned to perform efficiently according to your current business processes and needs. This leads to improved productivity, reduced operational costs, and enhanced user satisfaction.

Yes, CTG can manage applications developed by third parties. Our comprehensive service approach includes understanding your specific application environment, making necessary adjustments, and providing ongoing management and support.

CTG follows a structured upgrade process that includes assessing the current application state, reviewing upgrade paths, assigning tasks, tracking progress, and thorough testing. This ensures seamless transitions with minimal disruption to daily operations.

CTG works closely with clients to understand their unique process, environment, and resource requirements. Based on this understanding, CTG designs a customized solution that can be delivered remotely or onsite, perfectly aligned with the client’s specific needs and goals.