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ServiceNow Consulting Solutions
Solutions to help organizations strategically configure, deploy, manage, and optimize ServiceNow
5G, Artificial Intelligence and hybrid cloud: all breakthrough technologies in and by themselves. But their real potential?
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We develop innovative solutions with a positive impact on the environment, people, and society.
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As a family-owned IT solutions provider, we work In close cooperation with our customers.
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Our strong values form the cornerstone of our identity and are at the baseline of our success.
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With cyber resilience, your organisation becomes a bit more secure with each day.
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Ensuring seamless software, one Test at a time.
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Building the applications to embed growth, innovation and agility
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Transform your business with Microsoft Dynamics ERP and CRM, integrated with Microsoft’s Power Platform.
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Expertise and development experience to bring all the advantages of 5G.
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Software solutions that optimize business processes and drive success.
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Outsourcing your IT helps you to focus on your strategy.
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By creating leading digital solutions and connecting individuals, processes and systems.
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The arrival of smart electricity grids will allow companies to take care of their own energy management
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Take major steps towards cloud computing to increase effectiveness through the use of AI and big data.
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Production chains are becoming intelligent networks with real-time track-and-trace systems.
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Offer citizens, businesses and visitors a better experience by integrating the best digital solutions for mobility.
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5G, Artificial Intelligence and hybrid cloud: all breakthrough technologies in and by themselves. But their real potential?
Cegeka & Society
We develop innovative solutions with a positive impact on the environment, people, and society.
Why Cegeka
As a family-owned IT solutions provider, we work In close cooperation with our customers.
About Us
Our strong values form the cornerstone of our identity and are at the baseline of our success.
Annual Report
Dive into the details of our growth. Read the full report and learn more about our continued success.
More Cegeka
Our Management
Corporate News
Contact & Locations
Hybrid Cloud
Explore the added value of cloud adoption for your business
Data & AI
Discover our different data solutions to help you become a data-driven company.
Regulatory Compliance
Ensure GDPR & GxP compliance with our comprehensive solutions.
Cyber Security & Networking
With cyber resilience, your organisation becomes a bit more secure with each day.
Digital Workplace
Hybrid workplaces that increases productivity and reduces costs.
Quality Engineering
Ensuring seamless software, one Test at a time.
Applications
Building the applications to embed growth, innovation and agility
Business Solutions
Transform your business with Microsoft Dynamics ERP and CRM, integrated with Microsoft’s Power Platform.
5G & Mobile Private Networks
Expertise and development experience to bring all the advantages of 5G.
Products & Platforms
Software solutions that optimize business processes and drive success.
IT Team Extension
The best IT professionals to support your projects
Outsourcing & Managed Services
Outsourcing your IT helps you to focus on your strategy.
Consultancy
The right skills and attitude to support the IT projects at your office
Projects
Integrating the right digital solutions for your IT project
Our industry-tailored services are designed to address specific challenges and opportunities across different industries
Agri & Food
Cegeka has a deep understanding of the agri and food ecosystem and the opportunities it creates.
Healthcare
By creating leading digital solutions and connecting individuals, processes and systems.
Energy & Utilities
The arrival of smart electricity grids will allow companies to take care of their own energy management
Finance & Insurance
Take major steps towards cloud computing to increase effectiveness through the use of AI and big data.
Manufacturing
Production chains are becoming intelligent networks with real-time track-and-trace systems.
Mobility
Offer citizens, businesses and visitors a better experience by integrating the best digital solutions for mobility.
We believe in sharing our insights and expertise with you. Explore our resources and learn more about our products, services and industry trends.
Case Studies
Step into the world of our delighted customers and see how we helped them achieve their goals.
Corporate News
Stay in the loop with our company news, announcements, awards and events.
Blogs
Read our latest articles on topics ranging from technology, innovation, business and beyond.
Webinars
Be part of the action with our live or on-demand webinars, where our experts share invaluable knowledge.
E-books & Whitepapers
Download our guides and reports on various aspects of technology and business.
Events
Find out where we are going to be next, and register for our upcoming events.
Academy
Enhance your skills with our expert-led training courses, tutorials, and certifications at our Academy.
We collaborate with clients to enhance digital agility, solving today's problems while preparing for future shifts.
About Us
Delve into the values, mission, and vision that drive our company.
Partners
Explore our tech and industry partners, who amplify the value we provide.
CTG, a Cegeka Company
Learn more about our parent company, Cegeka, a global IT provider.
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Supporting all phases of your cloud journey.
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Offering Cegeka's MS Dynamics 365 solutions for pharma and life sciences.
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Enabling data-driven decision making and increased efficiency.
Service Desk
Providing 24x7 support with an exceptional end-user experience.
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Rapidly delivering IT and business talent to accelerate digital initiatives.
Automation and AI
Leveraging tech to increase efficiency, lower costs, and empower employees.
Infrastructure
Laying the groundwork for a successful digital organization.
Advisory Services
Combining industry and tech expertise to align technology with business needs.
Testing
Ensuring the quality and reliability of enterprise software.
Cybersecurity
Enhancing the cyber resilience of your organization.
Our digital solutions are customized for the unique challenges, requirements, and regulations each industry we serve faces.
Healthcare
Addressing IT and operations challenges to enable organizations to better serve patients and members.
Pharma and Life Sciences
Offering Cegeka’s Microsoft Dynamics 365 and Power Platform solutions to navigate industry and regulatory challenges.
Energy
Empowering energy organizations to thrive with data-driven insight and process innovation.
Government
Modernizing operations to improve citizen engagement and service delivery for all levels of government.
Manufacturing
Enabling seamless, efficient operations and increased speed to market with enterprise apps.
Finance and Insurance
Meeting the industry's need for enhanced efficiency, automation, compliance, and customer experiences.
We're thrilled to share our insights and expertise with you. Learn about industry trends, how to navigate common challenges, client success stories, and more.
Case Studies
Learn how we collaborate with clients to ensure their success.
Videos
Explore videos about CTG’s solutions, client testimonials, and more.
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Read blogs about tech, innovation, business, employees, and more.
News
View company news and insights from our experts in top publications.
Resources
View e-books, white papers, guides, infographics, and more.
Webinars
Learn from our experts, based on real-world experience across industries.
We collaborate with clients to enhance digital agility, solving today's problems while preparing for future shifts.
About Us
Delve into the values, mission, and vision that drive our company.
Partners
Explore our tech and industry partners, who amplify the value we provide.
CTG, a Cegeka Company
Learn more about our parent company, Cegeka, a global IT provider.
Corporate Responsibility
Read more about our commitment to being a good corporate citizen.
Culture
Discover the workplace culture we've built that makes CTG a great place to work.
Careers
Check out our employee benefits and start your career journey with CTG.
Learn More
Our Locations
Leadership Team
Company News
Events
Applications
Empowering businesses with modern, scalable, efficient apps.
Cloud
Supporting all phases of your cloud journey.
Business Solutions
Offering Cegeka's MS Dynamics 365 solutions for pharma and life sciences.
Data
Enabling data-driven decision making and increased efficiency.
Service Desk
Providing 24x7 support with an exceptional end-user experience.
Talent
Rapidly delivering IT and business talent to accelerate digital initiatives.
Automation and AI
Leveraging tech to increase efficiency, lower costs, and empower employees.
Infrastructure
Laying the groundwork for a successful digital organization.
Advisory Services
Combining industry and tech expertise to align technology with business needs.
Testing
Ensuring the quality and reliability of enterprise software.
Cybersecurity
Enhancing the cyber resilience of your organization.
Our digital solutions are customized for the unique challenges, requirements, and regulations each industry we serve faces.
Healthcare
Addressing IT and operations challenges to enable organizations to better serve patients and members.
Pharma and Life Sciences
Offering Cegeka’s Microsoft Dynamics 365 and Power Platform solutions to navigate industry and regulatory challenges.
Energy
Empowering energy organizations to thrive with data-driven insight and process innovation.
Government
Modernizing operations to improve citizen engagement and service delivery for all levels of government.
Manufacturing
Enabling seamless, efficient operations and increased speed to market with enterprise apps.
Finance and Insurance
Meeting the industry's need for enhanced efficiency, automation, compliance, and customer experiences.
We're thrilled to share our insights and expertise with you. Learn about industry trends, how to navigate common challenges, client success stories, and more.
Case Studies
Learn how we collaborate with clients to ensure their success.
Videos
Explore videos about CTG’s solutions, client testimonials, and more.
Blogs
Read blogs about tech, innovation, business, employees, and more.
News
View company news and insights from our experts in top publications.
Resources
View e-books, white papers, guides, infographics, and more.
Webinars
Learn from our experts, based on real-world experience across industries.
Solutions
Solutions to help organizations strategically configure, deploy, manage, and optimize ServiceNow
The “workplace of tomorrow” has arrived. Today, employees are working remotely more than ever, customers and data are moving to the cloud, and organizations must manage a growing number of devices and applications.
As a driver of digital transformation acceleration, CTG maintains a partnership with ServiceNow, a leading solution provider of cloud-based digital workflows that connect people, functions, and systems across your enterprise to accelerate innovation, increase agility, and enhance productivity. We deliver collaborative ServiceNow consulting services that enable organizations to navigate the complexities involved in implementing, configuring, managing, and optimizing the ServiceNow platform for maximum value realization.
As a ServiceNow Specialist Partner, CTG helps clients address their most pressing business challenges with the right ServiceNow platform capabilities in order to optimize productivity, cost, and resilience.
Reduces the cost of re-work and unrealized gains
Supports tool expansion and maturity beyond ITSM so organizations can leverage the many ServiceNow workflows (i.e., HR, SecOps etc.)
Develops and trains in-house talent to ensure ServiceNow is being utilized with best practice guidelines
Enables management of the ServiceNow tenant to optimize and customize overall customer experience
Improves IT processes and data governance
Provides consultation to support to address your challenges and further your goals and objectives
Unlock the full potential of ServiceNow platform with solutions that enable you to automate and streamline business processes across all of your enterprise from IT to HR, finance, and beyond. Whether you are considering ServiceNow, looking to implement or optimize the platform or specific modules, CTG offers scalable solutions to help you develop and execute a plan with the support you need to maximize the ROI of ServiceNow—no matter your industry or vertical.
CTG supports the following ServiceNow solutions: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), IT Business Management (ITBM), HR Service Delivery, Security Operations (SecOps), DevOps, and Customer Service Management (CSM).
Strategic advisory services to assess your current-state and develop a strategy and roadmap for achieving your goals and specific initiatives through the ServiceNow platform
Expertise for platform and module-specific ServiceNow implementations, migrations, upgrades, enhancement, optimization, and IT service and business management (ITSM, ITBM, ITOM, Governance, Risk, and Compliance (GRC), SecOps, etc.)
Managed services including outsourced production support, services catalog management, and workflow modifications, maintenance, and enhancements to improve the employee and customer experience
We partner with clients to develop creative solutions that address business needs across the enterprise.
Our structured approach to planning, design, implementation, and ongoing support improves governance, process management, and platform effectiveness.
Training and coaching grow client-in-house ServiceNow skillsets to minimize turnover and maximize adoption.
CTG has a long-term, collaborative relationship with ServiceNow and knowledge of updates and best practices.
Our ServiceNow module specialists and certified consultants have implemented and integrated ServiceNow in complex environments.
We have a strategic service delivery platform for a broad spectrum of IT solutions.
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Connect With Us
Our experts help you navigate the complexities involved in implementing, configuring, managing, and optimizing the ServiceNow platform for maximum value realization. Reach out today.
FAQ
Why use ServiceNow?
ServiceNow is a cloud services provider offering Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS) to a variety of industries. ServiceNow offerings help businesses modernize their processes through automation and digitization by connecting people, functions, and systems using a single cloud platform.
ServiceNow applications and modules are built on top of the ServiceNow platform, which provides a common data model and set of services to deliver applications focused on stakeholder experiences, frictionless flow of work, integration into the broader application landscape, service performance data, event detection, automation, and embedded AI/ML.
Is ServiceNow a common services platform?
Yes, ServiceNow is built on a common services platform, which enables core services (e.g., workflows, integrations, automation, notifications, etc.) that allow organizations to optimize the “driving of work” across the organization. This minimizes friction caused by miscommunications or dropped balls and minimizes wait time in processes. This becomes a powerful platform on which organizations can deploy ServiceNow applications, cross-functional workflows, or use ServiceNow’s low-code/no-code app engine to build company or industry applications rapidly with solid governance.
Does ServiceNow use a common data model?
Yes, ServiceNow is built on a common data model that includes:
Including user, department, cost center, etc.
Why is ServiceNow’s common data model important?
ServiceNow’s common data model that is leveraged across apps allows for a comprehensive view of the business without multiple, complex app integrations; prevents loss of data fidelity as it is mapped from one system’s data model to another; and applies business context consistently across all data.
ServiceNow does recognize that it needs to coexist with other systems, and as such, has a robust integration hub and automation architecture to facilitate integrations with other systems that may exist within the environment.
The common data model provides an organization with increased visibility with a line of sight from business capabilities, processes, and the services that enable them, to:
What does a ServiceNow consultant do?
ServiceNow consultants can play multiple roles, based on expertise and experience:
An advisory architect can assist in developing a transformation blueprint and roadmap for streamlining and integrating the business capabilities a company delivers, providing new capabilities and ways of working to improve customer, employee, or supplier experiences, maximizing technology and operational excellence, or using the platform to build game-changing apps to provide competitive advantage or enable new business models.
Business Process Consultants (BPC) conduct workshops to gather customer requirements for implementing ServiceNow modules and apps, and document those requirements as user stories that the client can then sign off on to define the scope for an implementation. During the build phase, BPCs perform internal QA testing, document and reconcile clarifications to requirements, and help prepare user acceptance testing scripts.
What skills does a ServiceNow consultant need?
To effectively work with ServiceNow as a consultant, considerable knowledge of the ServiceNow platform and applications are required, in addition to workflow and integration skills, shown below.
A solid understanding of Agile methods, including user story development, sprint planning, show and tell sessions, and development in short sprints is also necessary. For senior-level resources, strong understanding of managing complex transformation programs, process engineering and optimization, requirements gathering, and solution design are also required.
Is ServiceNow a SaaS or PaaS?
ServiceNow provides both Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS) offerings, but is most commonly provided as SaaS.
ServiceNow hosts a suite of domain, vertical, and horizontal applications built on top of the ServiceNow platform that cover a broad set of business capabilities and imperatives grouped into Customer Experience, Employee Experience, Technology Excellence, Operational Excellence, and Build and Automate. ServiceNow provides applications covering ITSM and IT operations management, asset management, operational technology management, HR service delivery, patient portals, customer service management, field service management, and more.
CTG delivers IT services and solutions that provide the digital agility our clients need to succeed.
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