Intelligent Automation and AI Services

As companies push for increased staff productivity, operational efficiencies, and strategic impact, many remain challenged by time spent on tedious, repetitive tasks. Further, an explosion in data growth, the resulting need for advanced analytics, and increasing competitive environments and customer demands have more and more organizations than ever looking to Intelligent Automation to help address these obstacles.

CTG’s experts leverage technology, such as Artificial Intelligence (AI) and corresponding copilots, Robotic Process Automation (RPA), and Workflow Automation to streamline, automate, and optimize business processes by reducing the human burden associated with manual, dated, repetitive, and unrewarding tasks.

Robotic Process Automation

Robotic process automation (RPA) uses a software robot (“bot”) to perform repetitive, rule-based business tasks and activities, frequently for the individual process owners. Because RPA works well with structured data and repeatable, well-defined tasks, it offers an easy entry point for organizations just beginning automation initiatives that drive rapid operational efficiencies and time savings.

Workflow Automation

Workflow automation connects multiple tasks to accelerate and streamline an entire business process. Working together with automation technologies like RPA, it simplifies and increases the efficiency of work processes while eliminating human error. By reducing manual and paper-based processes and managing multiple tasks seamlessly across systems and people, organizations can decrease costs, improve efficiencies, redirect resources to new and more strategic priorities, and improve employee collaboration and productivity.

Adopting low-code and no-code application development is making it easier than ever for businesses to visualize their processes and automate workflows with a few clicks to rapidly address changing needs without the need to hire full-time developers. Low-code and no-code development democratizes the ability to build business applications by empowering more employees—not just tech developers—to problem-solve.

Artificial Intelligence (AI) adoption will be critical for organizations to compete and grow in today’s marketplace. CTG helps accelerate your journey to incorporating AI into your business, ranging from preparing for upcoming AI tools like M365 Copilot to implementing dedicated AI services into your existing systems using Microsoft OpenAI technologies. By leveraging leading technology solutions from our partner community—Microsoft, AWS, UiPath, Nintex, and more—we enable intelligent decision making and automation.