Activation Readiness, Training, Support, and Optimization Services That Enhance Adoption and Go-Live Success

Deploying your EHR is a significant undertaking that requires meticulous planning and coordination. Ensuring staff can confidently use the new system without disrupting patient care is essential. This transition is an opportunity to enhance patient care and operations, but it can be stressful due to its complexity.

You need to integrate all ancillary systems, migrate data seamlessly, and provide comprehensive training for potentially thousands of end users. During go-live, immediate support is crucial for smooth adoption and confidence in the new system.

CTG Can Help Ensure a Smooth Go-Live for Your Organization.

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Driving Adoption and Maximizing Value

Whether you are newly implementing an EHR or modernizing your existing EHR programs, CTG offers a comprehensive set of services to drive end user knowledge and adoption. From program strategy and execution to workflow optimization and program modernization to end-user training and real-time support, CTG can help your end users thrive. Our Solution includes:

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    Industry Experts with Proven Success

    Top industry leadership with best practices honed over 1,000+ of complex programs; network of seasoned EHR experts including Providers and Clinicians

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    Premier EHR Training Solutions and Expertise

    Seasoned Program Team with Management, EHR Certified, and Credentialed Trainers for all EHR applications, including STS models

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    Comprehensive Activation and Readiness Solutions

    End-to-end strategy, planning, and execution to ensure the right support is provided where and when your end users need it

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    Speed-to-Value/Cost-Effective Programs

    Honed methodology to accelerate training and adoption while adhering to timelines and budgets

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    Flexible Delivery Models to Drive Efficiency

    Onsite, virtual, or hybrid options to fit your needs for training and activation support

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    Tiered Management Approach

    Seasoned management for expert planning and rapid adaptation to quickly changing needs, including Master Support Schedule development and management

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    Concierge Approach to Providers

    White-glove guidance and Peer-to-Peer support to enhance confidence and adoption 

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    Intelligent Management Tools

    Field intelligence tools and data-driven reporting that empowers decision making

CTG EHR Training and Activation Offerings

We provide the experience and knowledge to deliver the support you need, where and when you need it by offering the following services. We also offer comprehensive EHR Consulting Services that provide full lifecycle support for your EHR.

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    Comprehensive Program Strategy

    • Activation Readiness Strategy and Planning
    • Support Strategy—Super Users, Onsite, Virtual, Hybrid
    • Program Assessments and Right-Sizing
    • Patient Portal Support and Adoption
  • Training Education

    Training Services

    • Program Management and Coordination
    • Curriculum Development and Build
    • STS Program Planning and Support
    • User Setting Lab Solutions
    • Classroom Trainers and Support
  • Deploy/Launch/Start Up/Go Live

    Activation Readiness

    • Technical Dress Rehearsal
    • Appointment Conversion and Inpatient Backload
    • Command Center Planning and Management
    • Communications/Ambassador Program
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    Concierge Services

    • Peer-to-Peer, Specialty-to-Specialty Support
    • Provider Personalization Labs
    • Provider Resource Centers/SWAT
    • Specialty-Specific Communications
  • Settings Tools Tech Resources

    Activation Support Services

    • Full Go-Live Support Team
    • Tiered Management Structure
    • At-the-Ready Program
    • Schedule Development and Management
    • Intelligent Tools and Reporting
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    End-to-End Logistics

    • Comprehensive Logistics Strategy
    • Onsite Review and Assessment
    • Seasoned Management in the Field
    • Reporting and Control

An EHR Activation Is a Massive Undertaking. CTG Can Ease Your Transition.

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CTG experience 

CTG enabled a smooth go-live for VCU Health System with training and at-the-elbow assistance for 16,000+ end users

"CTG was an important partner during our Epic go-live," says Sharon Gibbs, Senior Director of EHR Operations at VCU Health. "CTG was able to pivot quickly to address changing training, readiness, and go-live needs.”

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CTG experts have supported 1,000+ EHR deployments for organizations like these:

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Why CTG?
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    Committed and Experienced Resources

    Industry-leading management and top-performing staff will be dedicated to each client’s go-live; network of 14,000+ experienced EHR professionals

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    Healthcare Industry Expertise

    CTG has invested in building a premier team with top industry experts that understand healthcare’s demands and requirements

  • Revenue2

    Financially Strong Company

    We have the financial stability to support the program without the need for upfront payments, and we are experts at controlling costs

  • Patients People Staff

    At-the-Ready Program—Risk Mitigation

    Additional CTG onboarded staff ready to deploy for gaps or unplanned needs

  • Experience/Industry Expertise (correct file)

    Long-Standing Experience

    Experienced with 1,000+ deployments, our team utilizes advanced methodology based on lessons learned and best practices, resulting in reliable results and support for your organization

  • EHR Services

    Comprehensive Training/Activation Services

    Full-service In-Patient/Ambulatory EHR support addresses your requirements, provides a positive experience for end users, and anticipates other needs as go-live nears

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    Additional Innovative Solutions

    One-stop shop for economies of scale, cost-effective pricing models—Training Dress Rehearsal, Ambassador Program, Command Center, IP Backload, AMB Abstraction, and Appointment Conversion

Let’s discuss

How CTG can help you achieve your desired business outcomes through digital transformation.

Send us a short message by completing the contact form and we’ll respond as soon as possible, or call us directly.

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