Presenting CTG’s Epic Stewardship Solutions

You need a partner to help your organization innovate and adapt to the challenges that lie ahead. Revenue is increasingly tied to value-based care and patient expectations are constantly rising, meaning it’s critical for you to optimize your Epic EHR, improve health outcomes, and boost patient satisfaction. However, keeping up with an ever-evolving task list and attracting and retaining skilled Epic staff are constant challenges.

Epic customers face common problems

Balancing strategic goals with daily demands is tough. Routine tasks like reporting and user support consume your team’s bandwidth, making digital transformation seem impossible. Hiring and retaining Epic-skilled resources adds to the difficulty, with certified analysts often leaving for higher-paying roles, and those who stay becoming burned out from high workloads of repetitive tasks.

Under constant pressure to do more with limited staff and budget, outsourcing can be an option, but it's hard to find the right fit. Your team may feel bogged down by low-risk tasks, detracting from broader goals as the result. Focusing on high-value, innovative projects can boost job satisfaction and contribute significantly to your organization.

You need an Epic consulting services partner to manage routine tasks and support strategic initiatives, helping you achieve your goals efficiently.

CTG's Epic Consulting Services Enabled a Smooth Go-Live for VCU Health System With Training and At-the-Elbow Assistance for 16,000+ End Users

"CTG was an important partner during our Epic go-live," says Sharon Gibbs, Senior Director of EHR Operations at VCU Health. "CTG was able to pivot quickly to address changing training, readiness, and go-live needs.”

Read more now!

Client Story

Hear from Joyce Hanscom, retired CIO at Luminis Health, Doctors Community Hospital, about the exceptional service CTG provided during their Epic go-live. CTG exceeded their expectations with our professional team and quality customer service.

Watch now to learn how we helped with staffing recommendations, command center setup, and the overall go-live process. 

Luminis Health Partners With CTG for Epic Go-Live
Ease the burden with an all-in-one Epic consulting services partner

CTG’s Epic Stewardship Solutions support the full spectrum of your Epic needs. We help reduce the workload for system support, assist with projects that require specific Epic skills or certified consultants, and offer guidance for the strategic endeavors that create lasting impacts.

Our solutions are designed to help you overcome staffing and budget constraints that limit your organization's ability to quickly address strategic initiatives. Our services can help you:

  • 3 People

    Redirect internal resources to higher-value projects

  • Application Management/Support (Tiers 2/3)

    Manage application portfolios, including legacy systems

  • Health

    Improve health outcomes and maximize reimbursements

  • Social Media

    Increase patient engagement and satisfaction

  • Desktop Support/IT Support

    Provide end users with the highest-quality IT support

  • Test Automation - Automation

    Perform comprehensive and automated testing for workflows and upgrades

  • Analytics

    Improve data governance and analytics/reporting capabilities

  • Cloud Migration

    Digitize data and move storage to the cloud

  • Support Goal Expert

    Access expert support for M&A and Community Connect

If your current approach isn’t working, CTG can help. Reach out to learn more.

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Epic consulting services

Through our Epic Stewardship Solutions, CTG's highly trained Epic experts allow your team members to stay engaged with their work and focus on more impactful projects. We bring the practical strategies for navigating turnover and management, staffing new initiatives, and keeping pace with increased Epic support needs.

  • Implementation Business Platform Implementation

    Epic Implementation and Modernization

    Enhance your technology. Accelerate your digital transformation with the right support that prepares your organization for future challenges.

  • Help Service Desk Tier 1 call center female

    Application Management and Epic Service Desk

    Optimize your stack. Get the most from your application portfolio and legacy systems while helping users resolve issues quickly.

  • EHR Services

    Readiness, Training, and Activation

    Manage change. Leverage technical and training experts to plan, manage, and execute a successful system change that results in adoption. 

  • Population Health

    Value-Based Care and Population Health

    Improve care. Reexamine how your organization approaches patient care and discover opportunities to maximize reimbursements. 

  • Patient Engagement and Satisfaction

    Patient Engagement and Satisfaction

    Empower patients. Give patients the high-quality tools and support they need to play an active role in their own care.

  • Business Solutions

    Essential Business Solutions

    Enable growth. Get the support you need to execute strategic imperatives that leverage Epic for organizational growth.

  • Testing Solutions

    Testing and Automation Solutions

    Implement confidently. With comprehensive, automated testing, ensure your builds achieve their intended purposes while providing an enhanced user experience.

  • Data and Analytics

    Data and Analytics

    Put your data to work. With improved governance, analytics, and reporting, make data-driven business decisions that drive your strategy forward.

Epic Community Connect

Epic’s Community Connect program is an exciting, progressive approach to extending your health system’s build of Epic to community hospitals, clinics and various other care delivery areas. It is a strategic initiative which requires significant business planning, steadfast commitment, and impeccable execution. Health systems have realized significant benefits from this growth strategy and, more importantly, the clinically integrated record provides immeasurable benefits for your patients and their care. Community Connect is well beyond an IT project, and alignment with your health system’s strategic plan, outreach initiatives, and community benefit needs careful planning in order to provision well to the health network.

CTG partners with health systems across the program life cycle. From the initial planning and standing up a program, through rolling out Connect and devising a long-term support plan. We have tools and processes that are proven and will help you ensure that your sites are happy and support the Epic Connect Accreditation processes.

CTG's Epic Community Connect Program 

Aligned to Where You Are in Your Connect Program

  • Career

    Standing Up a Connect Program

  • Deploy/Launch/Start Up/Go Live

    Rolling Out Connect

  • Growth Improvement

    Maturing Your Connect Program

CTG’s Epic Connect Roadmap

Launching a program is a complex endeavor for all health systems, and provisioning your Epic EHR and foundational components spans many operational areas across your health system (e.g., privacy, security, legal, communications, finance). CTG has developed roadmaps for both the Epic Community Connect Host and Epic Community Connect Purchaser (Recipient Site). It’s a long-term EHR partnership and the investment in tools and processes will support a positive outcome for all involved.

CTG’s Epic Community Connect leadership has operational experience across the landscape of health system programs, from the large academic medical center approach, to smaller community program delivery. There’s a constant across the spectrum that this program is rich with benefits when delivered well.

Our program offerings can meet you where you are in your Connect program. Reach out to our experts today to discover how CTG can help your organization reach its Connect goals.

Primary Connect Program Offerings

  • Career

    Standing Up a Connect Program

    • Create health-system awareness and education on Connect strategies
    • Develop linkage with your Mission and Vision
    • Connect Strategic Plan
    • Business Plan, with resources and budget
    • Capacity Planning
    • Connect Architecture (e.g., privacy, security, legal)
    • Cost Modeling
    • Governance Model
  • Deploy/Launch/Start Up/Go Live

    Rolling Out Connect

    • Implementation Plan
    • Accreditation Attainment
    • Project Structure and Resource Plan
    • Revenue Cycle Readiness
    • Change Management and Adoption Plan
    • Operational Readiness Plan
    • Metric Dashboard
    • Testing Plan
    • Data Conversion Plan
  • Growth Improvement

    Maturing Your Connect Program

    • Program Optimization
    • Post-live Performance Assessment
    • Help Desk Model
    • Reporting
    • Continuing Client Communications Plan and Dashboards
    • Measures Management
    • Application Management Services
    • Restarting your pPogram
Case Studies
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Why CTG?

As a leading Epic consulting firm, we offer the capabilities and breadth of experience you need to tackle your biggest Epic challenges. And we do it with a hands-on approach and boutique-level service. With more than 35 years in the healthcare industry and extensive Epic consulting experience, we fully understand what it takes to provide dependable solutions to healthcare organizations that create foundational stability for growth.

Let’s discuss

How CTG can help you achieve your desired business outcomes through digital transformation.

Send us a short message by completing the contact form and we’ll respond as soon as possible, or call us directly.

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