/1.%20Visuals/Website/Icons/RegulatoryCompliance_Visuals_Navigation%20(1).png?width=40&height=40&name=RegulatoryCompliance_Visuals_Navigation%20(1).png){kind=icon}
/1.%20Visuals/Website/Icons/Testing_Visuals_IconNavigation%20(1).png?width=40&height=40&name=Testing_Visuals_IconNavigation%20(1).png){kind=icon}
/1.%20Visuals/Website/Icons/CTG%20Academy.png?height=56&name=CTG%20Academy.png){kind=icon}
Solutions
Amazon Connect Contact Center
With CTG and Amazon Connect, you can deploy an omnichannel cloud contact center that keeps costs low, streamlines operations, and improves customer support
Why CTG
We collaborate with clients to enhance digital agility, solving today's problems while preparing for future shifts.
About Us
Delve into the values, mission, and vision that drive our company.
Partners
Explore our tech and industry partners, who amplify the value we provide.
CTG, a Cegeka Company
Learn more about our parent company, Cegeka, a global IT provider.
Corporate Responsibility
Read more about our commitment to being a good corporate citizen.
Culture
Discover the workplace culture we've built that makes CTG a great place to work.
Careers
Check out our employee benefits and start your career journey with CTG.
Learn More
Our Locations
Leadership Team
Company News
Events
Applications
Empowering businesses with modern, scalable, efficient apps.
Cloud
Supporting all phases of your cloud journey.
Business Solutions
Offering Cegeka's MS Dynamics 365 solutions for pharma and life sciences.
Data
Enabling data-driven decision making and increased efficiency.
Service Desk
Providing 24x7 support with an exceptional end-user experience.
Talent
Rapidly delivering IT and business talent to accelerate digital initiatives.
Automation and AI
Leveraging tech to increase efficiency, lower costs, and empower employees.
Infrastructure
Laying the groundwork for a successful digital organization.
Advisory Services
Combining industry and tech expertise to align technology with business needs.
Testing
Ensuring the quality and reliability of enterprise software.
Cybersecurity
Enhancing the cyber resilience of your organization.
Industries
Our digital solutions are customized for the unique challenges, requirements, and regulations each industry we serve faces.
Healthcare
Addressing IT and operations challenges to enable organizations to better serve patients and members.
Pharma and Life Sciences
Offering Cegeka’s Microsoft Dynamics 365 and Power Platform solutions to navigate industry and regulatory challenges.
Energy
Empowering energy organizations to thrive with data-driven insight and process innovation.
Government
Modernizing operations to improve citizen engagement and service delivery for all levels of government.
Manufacturing
Enabling seamless, efficient operations and increased speed to market with enterprise apps.
Finance and Insurance
Meeting the industry's need for enhanced efficiency, automation, compliance, and customer experiences.
Insights
We're thrilled to share our insights and expertise with you. Learn about industry trends, how to navigate common challenges, client success stories, and more.
Case Studies
Learn how we collaborate with clients to ensure their success.
Videos
Explore videos about CTG’s solutions, client testimonials, and more.
Blogs
Read blogs about tech, innovation, business, employees, and more.
News
View company news and insights from our experts in top publications.
Resources
View e-books, white papers, guides, infographics, and more.
Webinars
Learn from our experts, based on real-world experience across industries.
Why CTG
We collaborate with clients to enhance digital agility, solving today's problems while preparing for future shifts.
About Us
Delve into the values, mission, and vision that drive our company.
Partners
Explore our tech and industry partners, who amplify the value we provide.
CTG, a Cegeka Company
Learn more about our parent company, Cegeka, a global IT provider.
Corporate Responsibility
Read more about our commitment to being a good corporate citizen.
Culture
Discover the workplace culture we've built that makes CTG a great place to work.
Careers
Check out our employee benefits and start your career journey with CTG.
Learn More
Our Locations
Leadership Team
Company News
Events
Applications
Empowering businesses with modern, scalable, efficient apps.
Cloud
Supporting all phases of your cloud journey.
Business Solutions
Offering Cegeka's MS Dynamics 365 solutions for pharma and life sciences.
Data
Enabling data-driven decision making and increased efficiency.
Service Desk
Providing 24x7 support with an exceptional end-user experience.
Talent
Rapidly delivering IT and business talent to accelerate digital initiatives.
Automation and AI
Leveraging tech to increase efficiency, lower costs, and empower employees.
Infrastructure
Laying the groundwork for a successful digital organization.
Advisory Services
Combining industry and tech expertise to align technology with business needs.
Testing
Ensuring the quality and reliability of enterprise software.
Cybersecurity
Enhancing the cyber resilience of your organization.
Industries
Our digital solutions are customized for the unique challenges, requirements, and regulations each industry we serve faces.
Healthcare
Addressing IT and operations challenges to enable organizations to better serve patients and members.
Pharma and Life Sciences
Offering Cegeka’s Microsoft Dynamics 365 and Power Platform solutions to navigate industry and regulatory challenges.
Energy
Empowering energy organizations to thrive with data-driven insight and process innovation.
Government
Modernizing operations to improve citizen engagement and service delivery for all levels of government.
Manufacturing
Enabling seamless, efficient operations and increased speed to market with enterprise apps.
Finance and Insurance
Meeting the industry's need for enhanced efficiency, automation, compliance, and customer experiences.
Insights
We're thrilled to share our insights and expertise with you. Learn about industry trends, how to navigate common challenges, client success stories, and more.
Case Studies
Learn how we collaborate with clients to ensure their success.
Videos
Explore videos about CTG’s solutions, client testimonials, and more.
Blogs
Read blogs about tech, innovation, business, employees, and more.
News
View company news and insights from our experts in top publications.
Resources
View e-books, white papers, guides, infographics, and more.
Webinars
Learn from our experts, based on real-world experience across industries.
Amazon Connect by AWS is an easy-to-use omnichannel cloud contact center that helps organizations provide superior customer service at a lower cost. CTG is an AWS Select Tier Services Partner with an AWS Service Delivery designation for Amazon Connect, demonstrating our deep technical knowledge, experience, and proven success in delivering specific Amazon Connect services to clients.
The cloud-based tool enables businesses to deploy high-quality contact centers quickly and efficiently. As a high redundancy solution, it is both scalable and flexible to fit your business needs. It easily integrates with third-party tools, such as your CRM and workforce optimization technologies. Additionally, Amazon Connect does not charge software licensing fees, agent fees, or monthly minimums, so you only pay when you use it.
Reduces call volume by up to 24%
Shortens average hold time by up to 15%
Decreases training time by one week
Lessens system admin effort by up to 60%
Lowers supervisor effort by up to 20%
Cuts license and usage costs by 31%
Cost Savings and Business Benefits1
E-Book
Ready to Modernize Your Service Desk?
With CTG and Amazon Connect, you can streamline healthcare communication, empowering agents and enhancing patient experiences through AI-powered efficiency.
Access our e-book, "AWS for Patient Care Transformation: Modernizing the Healthcare Contact Center," to learn more.
Web and Mobile Chat + Chatbot
Amazon Lex is Amazon’s premier chatbot, and malleable to your needs. No coding is required to integrate Lex, and it understands language at a high level. Once Lex has connected the end user to the proper agent, Amazon Connect offers Apple Business Chat, a familiar communication format.
Omni-Channel Outbound Campaigns
With Amazon Connect outbound campaigns you can proactively communicate across voice, SMS, and email to quickly serve end users and improve agent productivity, while supporting compliance with local regulations.
Call Recording and Summarization
Managers can monitor live conversations, easily search for, review, and download recordings of past agent conversations. You can define your own retention policies for your recordings.
Real-Time Speech and Sentiment Analysis
Contact Lens for Amazon Connect enables you to analyze conversations between end users and agents, by using speech transcription, natural language processing, and intelligent search capabilities. It performs sentiment analysis, detects issues, and enables you to automatically categorize contacts.
Telephony and High-Quality Voice Capability
Amazon Connect offers more than 200 outbound calling destinations, and can scale up and down with your business needs. Also, with Amazon Connect, call quality is both clear and consistent, not only because audio is delivered in 16kHz, but because calls are made over the internet using Amazon Connect’s softphone technology. End users are connected to their destination using Agent Side WebRTC Voice Path with communications encrypted using TLS.
Self Service and Flow Builder
A flow defines how an end user experiences your contact center from start to finish. At the most basic level, flows enable you to customize your Interactive Voice Response (IVR) system. To customize your contact center, the flow designer is used, which is a drag-and-drop interface that allows you to modify your contact center without any coding.
CTG delivers IT services and solutions that provide the digital agility our clients need to succeed.
Partner With Us
Solutions
Industries
Case Studies
Partners
Learn About CTG
About Us
Culture
Careers
News
/1.%20Visuals/Website/Icons/x-twitter.svg){kind=icon}
Privacy
Cookies
Terms & Conditions
Accessibility
Do Not Sell or Share
© Computer Task Group, Inc.