Managing a vast portfolio of business applications can overwhelm your IT team, elevate costs, and complicate compliance with evolving regulations. CTG's Application Management Services streamline this by providing reliable Tier 2 and Tier 3 support, proactive monitoring, and performance management for both production and legacy software applications. Our upgrade and optimization services ensure your applications evolve with your business needs, freeing your team members to focus on strategic growth initiatives while maintaining compliance and controlling costs.

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    Simplify complex IT environments and application portfolios

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    Resolve issues quickly so users can get back to work

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    Proactive application performance management and monitoring

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    900+ applications supported—from leading commercial systems to homegrown

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    24x7x365 support

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    Experienced analysts with ITIL®, PMI, and application-specific certifications

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application management Offerings

Our Application Management Services are designed to support your business's daily operations, including routine activities, strategic projects, and critical upgrades. With 24x7x365 support, CTG thoroughly understands your organization's specific needs—from process and environment to resource management. We provide a comprehensive, flexible, and customized solution that can be delivered remotely or onsite.

Whether your goal is to accelerate application implementation, optimize existing software applications, or execute major system upgrades and patches, our Tier 2/3 support team offers scalable solutions tailored to your project’s specific requirements. Our services are designed to enhance user experience and boost your bottom line by ensuring optimal application performance and effective business applications management.

  • Support Maintenance Patching

    Application Maintenance and Support

    Our analysts are skilled at addressing break/fix tickets, troubleshooting, service requests, modifications, configuration, and build activities. CTG offers a full range of support solutions with exceptional response times, resolving incidents swiftly to minimize downtime and ensure your team can quickly return to productive work.

  • Analytics

    Application Performance Management and Monitoring

    CTG experts work diligently to ensure your business applications are running at peak efficiency. We continuously monitor application performance metrics to proactively identify and rectify issues, implementing bug fixes before they disrupt your business operations and user experience.

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    Application Upgrades and Optimization

    Each application lifecycle includes essential upgrades—ranging from major releases to interim updates and small package enhancements—each tailored to address specific operational needs. CTG supports your upgrades through comprehensive review, assignment, tracking of release notes, and monitoring of testing progress. In addition to managing upgrades, we also optimize your applications to ensure they meet your evolving business needs and consistently provide value.

  • Goal

    Special Projects

    CTG provides the flexibility required to address all of your unique project needs. Whether it involves delivering discrete tasks or managing and executing comprehensive project aspects with our managed services, we are equipped to handle challenges tailored to your specifications.

Focus on Strategic Efforts, Not Your Applications

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We’ve provided application management and support services to more than 200 clients

Piedmont Healthcare

During a period of rapid growth through M&A, Piedmont Healthcare needed help balancing day-to-day application support with implementation and optimization of a standard EHR across the health system. CTG’s Tier 2 application support team assumed delivery responsibility for most of the Epic modules and functions, providing reliable, timely issue resolution. As a result, the organization was able to meet its implementation commitments.

Read the full case study 

 

Global Imaging Company

CTG has effectively managed more than 800 client server, mainframe, internet, intranet, and SAP applications for our global imaging client, 10% of which are critical applications requiring resolution times of eight hours or less. Today, there are one or two critical incidents per day, down from more than 30, and the client has consistently achieved double-digit, year-over-year savings.

Read the full case study

Ctg Solutions Conseil MOA Banque Finance (FR)
Why CTG?
  • Trust

    Reliability Matters

    For 55+ years, CTG has been providing the most reliable IT services and solutions

  • Experience/Industry Expertise (correct file)

    900+ Applications Supported, 200+ Clients

    From leading commercial systems to homegrown systems, our analysts have experience providing reliable support across industries

  • Global Delivery Network

    Multiple Delivery Models

    • 24x7
    • Remote/virtual or onsite
    • Delivery Center
    • Offshore/onshore
    • Managed services
    • Fully outsourced
    • Blended models
  • 3 People

    Experienced Analysts

    • Industry-specific expertise
    • ITIL®, PMI, and application-specific certifications
    • Multilingual; seven languages currently supported
  • Advantage/Strategy

    Value-Added Services

    • Legacy data archiving
    • Continuous process improvement
    • Service level reporting and dashboards
    • CTG private cloud-based services
  • Collateral/Reports

    Engagement Management and Reporting

    • Dedicated executive and operational leadership and oversight
    • Issue/change management metrics and tracking
    • Routine status reporting
    • Quarterly management review meetings

Is your organization struggling with any of these application management issues?

  • Productivity challenges
  • Process breakdowns
  • Frequent service interruption
  • Lack of automation
  • High recruitment/retention costs
  • Internal staff needed for migration to a new technology
  • Systems are written in old technology
  • Subject Matter Experts are quickly approaching retirement
  • Insufficient cross-training/succession planning
  • Change, access, and service/project requests
  • Problem management
  • Network and storage capacity monitoring
  • Configuration
  • Recurring issues/reopened tickets
  • Root cause identification
  • High response/resolution times
  • Ticket backlog
  • Poor quality
  • Data migration

CTG can help. We mitigate the associated risk and improve your overall operations by providing a strong foundation for success with our Application Management Services.

Frequently Asked Questions

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How CTG can help you achieve your desired business outcomes through digital transformation.

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